Privacy Policy

FRATELLI TRICOLI & C LTD

Last updated: 28 October 2026

FRATELLI TRICOLI & C LTD (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our website visitors, clients, business partners, and other individuals who interact with our company.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, enquire about our services, or engage us to provide IT development, technology consultancy, robotics programming, or related services.

We aim to handle personal information responsibly, transparently, and in accordance with applicable data protection laws.

Depending on how you interact with us, we may collect the following categories of information:

Personal and Contact Information

• Name and surname.
• Email address and telephone number.
• Business name, job title, and professional contact details.
• Information you provide when contacting us or submitting an enquiry.

Project and Service Information

• Details of your IT development or consultancy requirements.
• Technical specifications, project documentation, and communications.
• Information reasonably necessary to provide our agreed services.

Website and Technical Information

• IP address and basic device or browser information.
• Website usage information and diagnostic data, where collected.
• Cookie and similar technology information, where applicable.

We seek to collect only information that is reasonably necessary for the relevant purpose.

We may use personal information to:

• Respond to enquiries and requests for information.
• Provide, manage, and improve our IT development and consultancy services.
• Discuss, plan, and deliver robotics programming and technology projects.
• Prepare quotations, proposals, contracts, and invoices.
• Communicate with clients about projects and service updates.
• Maintain website security and troubleshoot technical issues.
• Meet legal, regulatory, accounting, and record-keeping obligations.
• Protect our legitimate business interests and prevent misuse of our services.

We will not use personal information for purposes incompatible with those explained in this policy without an appropriate lawful basis.

Where applicable under UK data protection law, we process personal information on one or more of the following legal bases:

• Contract: Processing necessary to enter into or fulfil a contract with you.
• Legitimate interests: Processing necessary for our legitimate business interests, where these do not override your rights and freedoms.
• Consent: Processing based on your permission where consent is required.
• Legal obligation: Processing necessary to comply with applicable laws and regulations.

The legal basis depends on the nature of the information and the purpose for which it is used.

We do not sell your personal information.

We may share information where necessary with trusted third parties, such as:

• Website hosting and IT service providers.
• Software platforms and technical service providers.
• Professional advisers, including legal and accounting professionals.
• Payment providers, where relevant.
• Public authorities or regulators where legally required.

Where third parties process personal information on our behalf, we aim to ensure appropriate contractual and security arrangements are in place.

We only share information where there is an appropriate reason and lawful basis to do so.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Depending on the information and systems involved, these measures may include access controls, authentication procedures, secure storage, software updates, and appropriate backup arrangements.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including the provision of services, the management of business relationships, and compliance with legal obligations.

Retention periods may vary depending on the type of information, contractual requirements, applicable laws, and the need to resolve disputes or protect legitimate interests.

When personal information is no longer required, we will take appropriate steps to delete it or securely dispose of it, subject to applicable legal requirements.

Our website may use cookies and similar technologies to support essential functionality, understand website performance, or improve the user experience.

Where required by law, we will seek consent before placing non-essential cookies or using similar technologies.

You may be able to manage cookies through your browser settings or our website's cookie preferences, where available. Disabling certain cookies may affect website functionality.

The specific cookies used will depend on the website's actual configuration.

Depending on applicable law and the circumstances of the processing, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of certain processing activities.
• Object to certain types of processing.
• Request the transfer of eligible information to another organisation.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

If you wish to exercise your rights, please contact us using the details provided in the Contact Us section.

Some of our service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection law and that suitable safeguards are in place where required.

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of websites that we do not operate. We encourage users to review the privacy policies of third-party services before providing personal information to them.

Our website and services are not intended to collect children's personal information unnecessarily.

Where services involve children or educational activities, we will take appropriate steps to handle personal information in accordance with applicable legal requirements.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can assess the matter.

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, or legal obligations.

Any revised version will be published on our website with an updated revision date. We encourage visitors and clients to review this page periodically.

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or would like further information about how we handle personal information, please contact:

FRATELLI TRICOLI & C LTD